Our Policies
Cancellation
Because time is essential and your appointments are important to all members of our team at Yanni Erbeli Wisteria, we kindly ask if you need to make any changes to your appointment you do so within 48 hours. Any changes made within 24–48 hours will result in a fee of 50% of your services booked. Same-day cancellations or “no-shows” will result in a 100% fee of your services booked.
Last-minute changes leave gaps in our day that we are unable to fill and in turn make it hard for us to accommodate other clients who might have been waiting for an appointment. We are so grateful to serve you and thank you in advance for your understanding of the needs for these policies.
Appointments
Are recommended for Salon and Spa services and can be made online or by phone. We will do our best to accommodate walk-ins. To secure your appointments, a credit card number is required at the time of your booking. To prepare for Spa services, please arrive at least 15 minutes prior to your appointment.
Gift Cards
Gift cards are available in dollar amounts both online or at Salon/Spa. Please inquire for guidance in selecting the ideal gift for that special someone.
Payment
We accept Cash, Visa, Mastercard, American Express and Discover. State sales tax will be charged where applicable.
Gratuity Cash
Tips are preferred; white envelopes provided at front desk.
Service prices are subject to increase based on excess time and product usage. Estimates of costs can be given at time of consultation.